Work Schedule Policy
Aj consultancy services focuses on employee development and growth. We make sure to provide a an healthy and positive environment for all employees. We work across the clock 24/7 (across three shifts) with mandatory 2 days week off for all our employees.
Work Model (Hybrid):
The work model of our company provides a hybrid model of work from office and a flexible option of work from home (as per the company’s discretion). Employees must be available during assigned shifts, which would be standard hours (8 + 1 shift).
Leave Policy:
We offer 2 days week off (rotational) No fixed public holidays due to business operations
Leave Types:
Emergency Leave (requires approval)
Unplanned Leave (may affect salary)
Sick Leave (will need Medical certificate )
Excess leave may result in disciplinary action
Code of Conduct
The Code of Conduct of our company outlines the ethical standards, professional behaviour, and responsibilities expected of all employees, and representatives of Aj Consultancy. It ensures a culture of integrity, accountability, and respect while delivering IT consulting services.
This Code applies to all employees (full-time, part-time, or contract).
It also applies to freelancers, consultants, and anyone acting on behalf of the company.
All members are expected to uphold the company’s reputation and values.
Principles that we Follow:
- Integrity – Act honestly and ethically in all dealings
- Professionalism – Maintain high standards of behaviour and competence
- Confidentiality – Protect client and company information
- Accountability – Take responsibility for actions and decisions
- Respect – Treat colleagues, clients, and stakeholders with dignity
Workplace Behaviour
Aj Consultancy maintains a zero-tolerance policy for:
- Harassment, discrimination, or bullying
- Offensive or inappropriate language or conduct
- Any form of retaliation against employees raising concerns
CUSTOMER COMPLAINTS MANAGEMENT POLICY & PROCEDURES
Our Company has established a structured and transparent process for receiving, handling, resolving, and monitoring customer complaints, ensuring high standards of service quality, accountability, and customer satisfaction.This policy applies to all employees, consultants, contractors, and third parties who interact with clients or are involved in service delivery at AJ Consultancy.
Complaint Channels
Customers may submit complaints through the following channels:
- Phone
- Company website or portal
- In-person communication
- Written correspondence
All complaints must be recorded regardless of the channel used.
VENDOR OVERSIGHT POLICY & PROCEDURES
Our company Aims to establish a structured framework for the selection, management, monitoring, and evaluation of third-party vendors, ensuring they meet AJ Consultancy’s standards for performance, compliance, security, and risk management.
Scope
This policy applies to all employees, departments, and third parties involved in the procurement, onboarding, and management of vendors and service providers.
Definitions
Vendor / Third Party: Any external entity providing goods or services to AJ Consultancy.
Critical Vendor: A vendor whose services are essential to business operations or involve sensitive data.
Vendor Risk: Potential risks arising from outsourcing activities, including operational, financial, legal, and reputational risks.